Need help with Nylu? We're here to help.

Email us directly

Reach out to [email protected] for assistance.

Include your Nylu @username and a description of the problem to help us assist you faster.

We will never ask for your password. Never send your password to anyone.

Account & Login

Having trouble getting in? Make sure you're using the correct email, @username, or passkey. If you cannot access your account, email us and include the error you see.

Friends & Messages

Check your friend's exact @username and your request status. For message issues, tell us which conversation is affected without sending private message contents.

Calls & Sleep

Voice and Sleep Calls need microphone permission and a stable connection. Check Nylu's call settings and your device's notification and microphone settings.

Dream & Feed

If Dream features or Feed posts are not appearing correctly, pull to refresh, reopen Nylu, and tell us what you expected to see.

Notifications

Make sure notifications are enabled for Nylu in both the app and your device settings. Include your device model and iOS or Android version when contacting us.

Purchases/Subscriptions

Purchases are managed by the App Store or Google Play. Try Restore Purchases in Nylu first, then contact us with the date of purchase. Never send full payment details.

Privacy & Safety

You can block another person from their profile. For urgent safety or privacy concerns, email support and describe what happened without sharing passwords or sensitive credentials.